Privacy Policy

At North Consulting, we are committed to protecting the privacy and security of our clients’ and visitors’ personal information. This Privacy Policy describes how we collect, use, disclose and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec Bill 25.

1.Information We Collect

Personal Information

We collect personal information that you provide directly to us, such as your name, email address, phone number, mailing address, and any other information you provide through contact forms, newsletter subscriptions, or during marketing interactions. This information may include:

• Contact Information: Name, address, phone number, email address.
• Professional information: Position, company, industry.
• Communication Preferences: Your preferences regarding receiving marketing communications and other messages.
• Other Information: Any other information you choose to provide to us in your interactions with us.

Non-Personal Information

We may also collect non-personal information, such as website usage data, IP addresses, browser type, referring/exit pages, and click data. This information is used to analyze trends, administer the website, and gather demographic information. Examples:

• Browsing data: Pages visited, time spent on the site, links clicked.
• Technical data: Device type, operating system, browser type.
• Location Data: Information about your geographic location based on your IP address.

2.Use of Information

We use the personal information we collect for the following purposes:

• To Provide Services: To provide and manage our consulting services.
• Communication: To respond to your requests, send you important information and updates about our services.
• Marketing: To send you newsletters, promotions, and other information related to our services, provided that you have consented to receive these communications.
• Improve the Service: To analyze and improve our services and user experience on our website.
• Legal Compliance: To comply with our legal and regulatory obligations.

3.Disclosure of Information

We do not sell, rent, or disclose your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted service providers who help us operate our business and provide our services, provided they comply with our privacy and security policies.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to a court order, subpoena, or other legal process.
• Protection of Rights: We may disclose your information to protect our rights, property, or safety, as well as that of our customers and others.
• Business Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction, provided that the receiving party agrees to abide by this Privacy Policy.

4.Information Security

We implement technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use encryption to protect personal information during transmission and storage.
• Firewalls: We implement firewalls to protect our networks and systems from unauthorized access.
• Access Controls: We restrict access to personal information to those employees, contractors, and agents who need to know that information in order to process it on our behalf and who are subject to strict confidentiality obligations.

5.Information Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• Duration of Business Relationship: We retain your information for as long as we have an active business relationship with you.
• Legal obligations: We retain your information as required by applicable laws and regulations.
• Dispute Resolution: We retain your information as necessary to resolve disputes and enforce our agreements.

6.Your rights

Under Canadian privacy laws, you have the following rights in relation to your personal information:

• Access: You may request access to your personal information held by us.
• Correction: You may request correction of any inaccurate or incomplete personal information.
• Withdrawal of Consent: You may withdraw your consent to the use of your personal information at any time, subject to legal or contractual restrictions.
• Data portability: From 22 September 2024, you will have the right to request the portability of your personal data in a structured and commonly used format.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.

To exercise these rights, please contact us using the information provided in the “Contact Us” section of this Privacy Policy.

7.International transfers

If we transfer your personal information to third parties located outside of Canada, we will ensure that such information receives an adequate level of protection in accordance with applicable privacy laws. This may include implementing standard contractual clauses approved by data protection authorities.

8.Confidentiality incidents

In the event of a confidentiality incident that may result in a risk of serious harm, we will notify the Access to Information Commission (CAI) and interested persons, as required by Quebec Bill 25. We will keep a record of all confidentiality incidents and provide it to the CAI upon request.

9.Cookies and similar technologies

We use cookies and similar technologies to improve the functionality of our website and your user experience. Cookies are small text files that are stored on your device when you visit our website. We use the following categories of cookies:

• Essential cookies: Necessary for the basic operation of the website.
• Performance cookies: Collect information about how visitors use the website, which helps us to improve its performance.
• Functionality cookies:  They allow the website to remember your choices (such as your username, language, or region) and provide enhanced, personalized features.
• Advertising cookies: These are used to serve advertisements that are relevant to you and your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

10.Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these websites and encourage you to review the privacy policies of each site you visit.

11.Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will post any changes on this page and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12.Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Address: 1190b ST de Courchevel Street, Levis, Quebec G6W0M6, Canada
Email: contact@northconsulting.biz

We are committed to protecting your privacy and value your trust in North Consulting.